Job Summary
We are looking for a Desktop & Hardware Support Engineer to provide end-user support, maintain IT infrastructure, troubleshoot hardware, software, network, email, and domain-related issues, and ensure smooth day-to-day IT operations.
Key Responsibilities
· Install, configure, and troubleshoot Windows 10 and Windows 11.
· Install and support desktops, laptops, printers, scanners, barcode scanners, and other IT peripherals.
· Configure Microsoft Office, Outlook, Microsoft 365, and Google Workspace.
· Configure and troubleshoot Outlook email clients.
· Create and manage users in Active Directory.
· Join systems to the domain and troubleshoot domain login issues.
· Apply and troubleshoot Group Policy (GPO) and Domain Policies.
· Manage password reset, user permissions, and shared folders.
· Configure and troubleshoot Google Workspace accounts.
· Configure and troubleshoot Microsoft 365 accounts.
· Support email migration and mailbox configuration.
· Install and troubleshoot VPN connections.
· Configure LAN, Wi-Fi, DNS, DHCP, and TCP/IP.
· Configure and troubleshoot shared printers and mapped network drives.
· Perform hardware diagnosis and replacement (RAM, SSD, HDD, SMPS, Motherboard, Keyboard, Mouse, etc.).
· Provide first-level support for Renuka ERP and Tally.
· Coordinate with software and hardware vendors.
· Maintain IT asset inventory and documentation.
· Provide remote support using AnyDesk, TeamViewer, or Remote Desktop.
· Perform preventive maintenance of desktops and laptops.
· Escalate server, firewall, and network issues to the IT Head.
Required Technical Skills
· Windows 10 / Windows 11
· Windows Server Basics
· Active Directory
· Domain Join & Domain Policy
· Group Policy (Basic)
· Microsoft 365
· Google Workspace Administration (Basic)
· Outlook Configuration & Troubleshooting
· Hardware Troubleshooting
· Printer & Scanner Support
· TCP/IP, DNS, DHCP
· LAN & Wi-Fi Troubleshooting
· VPN Basic Configuration
· Remote Support Tools
· Antivirus Installation & Troubleshooting
Preferred Skills
· Basic FortiGate Firewall Knowledge
· Basic Switch Configuration
· Barcode Printer & Barcode Scanner Support
· Renuka ERP User Support
· Tally Support
· Basic File Server & NAS Knowledge
· Backup Monitoring
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
