Job Summary:
House of Raadhvi is seeking a passionate and customer-oriented Customer Support Executive to manage customer interactions, resolve queries, ensure smooth order coordination, and deliver an exceptional customer experience. The ideal candidate should possess excellent communication skills, patience, professionalism, and the ability to handle customer concerns efficiently across multiple communication channels.
Key Responsibilities:Customer Interaction & Support:
- Handle customer inquiries through calls, WhatsApp, email, Instagram, Facebook, and other communication platforms.
- Provide accurate information regarding products, pricing, order status, shipping, exchanges, returns, and company policies.
- Resolve customer complaints, issues, and escalations professionally and within the defined timelines.
- Maintain courteous and positive communication with customers at all times.
Order Coordination:
- Coordinate with warehouse, dispatch, and operations teams regarding order processing and delivery updates.
- Track customer orders and proactively provide status updates.
- Assist customers in placing orders and selecting suitable products when required.
- Handle return, replacement, and refund coordination.
CRM & Documentation:
- Maintain proper records of customer interactions, complaints, and resolutions.
- Update CRM systems and customer databases regularly.
- Prepare daily and weekly customer support reports.
- Escalate unresolved or recurring issues to the concerned departments and management.
Social Media & Online Customer Handling:
- Respond to customer messages, comments, and reviews on social media platforms.
- Ensure timely responses to online inquiries and support requests.
- Coordinate with the marketing team for customer engagement and feedback management.
Customer Experience & Retention:
- Build and maintain positive customer relationships.
- Gather customer feedback and suggest service improvement initiatives.
- Support customer satisfaction and repeat business efforts.
- Ensure a positive brand image through professional customer service.
Required Skills:
- Excellent verbal and written communication skills.
- Strong customer handling and interpersonal skills.
- Ability to handle customer complaints calmly and professionally.
- Basic knowledge of MS Office and CRM software.
- Good coordination, follow-up, and multitasking abilities.
- Problem-solving mindset and attention to detail.
Qualification:
- Bachelor’s Degree or equivalent qualification.
- Additional certification in Customer Service will be an added advantage.
Experience:
- 1–3 years of experience in Customer Support, Customer Service, Client Coordination, or E-commerce Support.
- Experience in Fashion, Lifestyle, Retail, or E-commerce industry preferred.
Preferred Qualities:
- Customer-centric and positive attitude.
- Patience, empathy, and active listening skills.
- Ability to work in a fast-paced environment.
- Professional behavior and team-oriented approach.
Pay: ₹20,000.00 - ₹250,000.00 per month
Benefits:
Work Location: In person
