Operations Manager / Assistant Manager – BPO Sales
Location: Malad / Virar, MumbaiIndustry: BPO / Sales / Life InsuranceEmployment Type: Full-time
Job Summary
We are looking for experienced and result-oriented Operations Managers and Assistant Managers to manage sales operations, lead high-performing teams, and drive business performance within the BPO/Life Insurance process.
Key Responsibilities
- Manage day-to-day sales operations and ensure smooth process delivery.
- Lead, mentor and manage Team Leaders and sales teams.
- Drive achievement of sales, productivity and operational targets.
- Monitor key performance indicators (KPIs) and team performance.
- Identify performance gaps and implement corrective action plans.
- Conduct regular performance reviews and provide coaching.
- Handle escalations and ensure timely resolution.
- Coordinate with Training, Quality and MIS teams.
- Ensure adherence to company policies, processes and quality standards.
- Prepare and review performance reports for management.
Candidate Requirements
- Prior experience in BPO Sales / Life Insurance Sales is required.
- Experience in a managerial or assistant managerial role preferred.
- Strong leadership and people-management skills.
- Excellent communication and interpersonal skills.
- Strong understanding of sales targets, KPIs and performance management.
- Ability to work in a target-driven and fast-paced environment.
Open Positions
Operations Manager – Malad
- Openings: 1
- Experience: Manager-level experience in Sales / Life Insurance BPO
- Salary: ₹7–8 LPA
Assistant Manager – Sales (Life Insurance) – Virar
- Openings: 3
- Experience: Previous Assistant Manager experience in Life Insurance Sales
- Salary: Up to ₹50,000 CTC/month, negotiable
Why Join Us?
- Competitive compensation
- Career growth opportunities
- Performance incentives
- Recognition and rewards
- Professional work environment
- Learning and development opportunities
Other Opportunities Available
We are also hiring for Team Leader, Trainer, Quality Team Leader, MIS, Training Team Leader and Manager – Sales positions across Virar and Malad.
For detailed JD, salary and interview details:
Interested candidates can share their updated CV and will be contacted for suitable opportunities.
Pay: Up to ₹800,000.00 per year
Benefits:
Application Question(s):
Experience:
- Assistant manager: 1 year (Preferred)
Location:
- Mumbai, Maharashtra (Mumbai) (Preferred)
Work Location: In person
