The Recovery Caller is responsible for contacting customers regarding overdue payments, understanding the reasons for delayed payments, negotiating suitable repayment arrangements, and ensuring timely recovery of outstanding amounts while maintaining professional customer relationships.
Key Responsibilities
- Contact customers by phone regarding overdue loans, EMIs, credit card payments, or other outstanding dues.
- Inform customers about pending amounts, payment due dates, and applicable charges.
- Understand customers' payment issues and provide appropriate repayment options.
- Follow up regularly with customers who have committed to making payments.
- Negotiate payment plans within company guidelines.
- Maintain accurate records of customer interactions, commitments, and payment status.
- Achieve daily, weekly, and monthly collection/recovery targets.
- Escalate difficult or high-risk cases to the concerned supervisor or recovery team.
- Handle customer questions and complaints professionally.
- Ensure all calls and recovery activities comply with company policies and applicable regulations.
- Prepare daily reports on calls, commitments, collections, and pending cases.
Required Skills
- Good verbal communication and convincing skills.
- Ability to negotiate and handle difficult customers.
- Basic knowledge of MS Office and computer operations.
- Good listening and problem-solving skills.
- Ability to work under pressure and meet targets.
- Customer-focused and professional attitude.
- Knowledge of Hindi, English, Marathi and/or the relevant regional language is an advantage.
Qualification
- DRA exam clearance.
- Minimum 12th pass; graduate preferred.
- Minimum 2 years experience preferred.
Key Performance Indicators (KPIs)
- Monthly recovery/collection amount.
- Number of successful customer contacts.
- Promise-to-pay conversion rate.
- Promise-to-pay fulfillment rate.
- Daily call productivity.
- Reduction in overdue accounts.
- Quality and accuracy of customer records.
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
