Role Overview:
As the Community Success Manager, you will champion the customer and advisor journey
across the organisation. You will interact closely with the advisor community, conducting
training sessions, advisor reviews, driving performance improvements, and ensuring a
seamless experience across all touchpoints. You also will be ensuring optimum customer
support. Your contributions will shape advisor training, process optimization, and product
enhancements to ensure that we consistently exceed customer expectations.
Key Responsibilities:
● Champion the customer experience and advocate for continuous improvement
across the organisation.
● Oversee the advisor onboarding and training process, identifying areas for customer
experience enhancement.
● Analyze advisor performance to spot trends, challenges, and opportunities for
growth.
● Engage with the advisor community through regular 1-to-1 and group sessions to
foster better collaboration and performance.
● Develop and refine SOPs, training materials, and protocols for advisors.
● Conduct onboarding and ongoing training programs for advisors, focusing on
Beshak processes, protocols, and best practices.
● Collaborate with cross-functional teams to drive product, process, and automation
changes that improve customer and advisor experiences.
Requirements:
● On-site role in Vikhroli, Mumbai. Remote candidates will not be considered.
● Experience in B2C products (B2B-only experience is not suitable).
● Strong passion for delivering outstanding customer experiences.
● Excellent communication, presentation, and interpersonal skills.
● Analytical mindset, with the ability to identify and act on data-driven insights.
● High energy, proactive attitude, and a willingness to take ownership and go the
extra mile.
● Experience working in early-stage startups is highly preferred.
● Experience in training, coaching, or advisor management will be an added
advantage.
What We Offer:
● A flat, open work culture that values ownership and initiative.
● The opportunity to grow exponentially within a short period, both in role and
compensation, based on performance.
● A chance to work in a dynamic startup environment where growth happens at 3x
the speed of traditional organisations.
● Comprehensive health and accident insurance for employees, their spouses, and
kids.
Pay: ₹600,000.00 - ₹1,000,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid time off
- Provident Fund
Work Location: In person
