Position: General Manager – Resort
Industry: Hospitality (Resort)
Experience: 10–15 Years
Location: Nashik
Salary: ₹15–25 LPA (Negotiable)
Education: Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field. A Master's degree is an added advantage.
Job Summary
We are seeking an experienced and dynamic General Manager to lead the overall operations of our resort. The ideal candidate will be responsible for overseeing all departments, ensuring exceptional guest experiences, driving revenue growth, maintaining operational excellence, managing budgets, and leading a high-performing team while ensuring compliance with hospitality standards.
Key Responsibilities
- Oversee the day-to-day operations of the resort, ensuring smooth functioning across all departments.
- Lead and manage Front Office, Housekeeping, Food & Beverage, Kitchen, Sales & Marketing, Maintenance, Security, and Finance teams.
- Develop and implement strategies to increase occupancy, revenue, and guest satisfaction.
- Monitor operational budgets, control costs, and improve profitability.
- Ensure exceptional guest service and promptly resolve escalated guest concerns.
- Drive sales initiatives, corporate partnerships, events, and promotional campaigns.
- Monitor online reviews, guest feedback, and service quality to enhance the resort's reputation.
- Ensure compliance with hospitality regulations, health & safety standards, and statutory requirements.
- Recruit, train, mentor, and evaluate department heads and staff.
- Prepare business reports, operational MIS, financial reports, and performance analysis for management.
- Coordinate with vendors, government authorities, and external stakeholders as required.
- Identify opportunities for continuous improvement in service quality and operational efficiency.
Required Skills
- Resort Operations Management
- Hospitality Leadership
- Budgeting & Financial Management
- Revenue & Yield Management
- Guest Relationship Management
- Sales & Business Development
- Team Leadership & People Management
- Food & Beverage Operations
- Vendor & Facility Management
- Strategic Planning
- MIS & Performance Reporting
- MS Office and Hotel Property Management Systems (PMS)
Preferred Qualifications
- Proven experience managing resorts, luxury hotels, or hospitality properties.
- Strong understanding of front office, housekeeping, food & beverage, and maintenance operations.
- Experience with hospitality software, revenue management, and online reputation management.
- Excellent leadership, decision-making, and problem-solving abilities.
- Ability to manage multiple departments while maintaining high service standards.
Behavioral Competencies
- Strong leadership and decision-making skills
- Excellent communication and interpersonal skills
- Customer-centric mindset
- Strategic thinking and business acumen
- Problem-solving and conflict resolution
- Team collaboration and employee development
- High level of professionalism and integrity
- Adaptability and ability to perform under pressure
- Excellent organizational and time management skills
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
