Key Responsibilities:
1. Sales & Customer Service:
- Drive store sales and meet performance targets through effective leadership and customer engagement.
- Ensure exceptional customer service by greeting customers, offering product recommendations, and resolving any complaints or issues.
- Maintain an in-depth knowledge of all products, including stationery, office supplies, and related items, to assist customers effectively.
2. Team Leadership:
- Lead, train, and motivate a team of sales associates to achieve store objectives and deliver outstanding service.
- Provide clear direction, set goals, and monitor team performance.
- Conduct regular coaching sessions and performance evaluations to develop employee skills and career growth.
- Schedule staff shifts, ensuring optimal coverage during peak and off-peak hours.
3. Inventory Management:
- Oversee inventory control, including ordering, stock rotation, and managing product levels.
- Conduct regular stock checks to prevent discrepancies and maintain inventory accuracy.
- Manage the receipt of goods and ensure products are properly labeled and displayed.
4. Store Operations:
- Maintain the overall cleanliness and organization of the store, ensuring it is visually appealing and meets company standards.
- Monitor and control operating costs, including labor, supplies, and other store-related expenses.
- Ensure all store procedures are followed, including health and safety regulations, cash handling, and store policies.
5. Marketing & Promotions:
- Execute in-store promotions, sales events, and special offers to drive foot traffic and increase sales.
- Collaborate with corporate teams to ensure effective implementation of promotional campaigns and product launches..
6. Customer Relationship Management:
- Build and maintain strong relationships with customers through personalized service, loyalty programs, and consistent follow-up.
- Address and resolve customer complaints, feedback, and concerns in a professional manner.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
