Job Overview
- Job Title: CRM Executive / Customer Relationship Executive
- Department: Customer Relationship Management (CRM)
- Experience: 0 - 1 year (Freshers welcome)
- Industry: Industrial Machinery Manufacturing / B2B Engineering
- Location: Ezhichur, near Oragadam
Key Responsibilities Customer Communication & Database Management
- Update database records diligently by making outbound calls to verified industrial prospects.
- Filter incoming emails daily to identify new business leads and service requests.
- Execute continuous follow-ups with existing clients regarding quotes, machine delivery, and satisfaction.
Requirement Gathering & Internal Coordination
- Document client technical specifications, washing capacity needs, and operational requirements accurately.
- Connect with marketing and technical teams to relay client needs for custom machinery.
- Bridge communication gaps between the client and the engineering department during the design phase.
Query Resolution & Service Support
- Log customer complaints, technical glitches, and spare parts inquiries into the CRM system.
- Coordinate with the field service team to schedule maintenance and resolve client issues quickly.
- Track ticket resolution progress to ensure service teams meet agreed-upon timelines.
Requirements & Qualifications
- Education: Graduate in Business Administration, Marketing, Commerce, or Diploma in Engineering.
- Skills: Excellent verbal and written English communication skills.
- Tools: Basic knowledge of MS Office (Excel, Word) and familiarity with CRM software concepts.
- Attributes: Strong listening skills, patience, and a quick learning curve for technical product details.
Benefits
- Gain hands-on experience in international B2B client management and industrial manufacturing operations.
- Receive structured training on CRM tools, technical machinery specifications, and corporate communication.
- Access clear career growth paths into B2B sales, account management, or service operations
Pay: ₹9,655.26 - ₹30,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Chengalpattu, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
- Tamil (Required)
Willingness to travel:
Work Location: In person
