We are currently looking for 1 smart and well-presented Front Office Associates who are energetic, customer-focused, and passionate about hospitality. The ideal candidates should have a pleasant personality, strong communication skills, and the ability to create a positive first impression while delivering exceptional guest service.
Job Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Manage check-in and check-out procedures efficiently
- Handle reservations, cancellations, and room assignments
- Respond to guest inquiries, requests, and complaints promptly
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Maintain accurate guest records and process payments
- Handle phone calls, emails, and walk-in inquiries
- Ensure the front desk area remains neat and organized
Requirements:
- Minimum 6 months of experience in the hotel industry (Front Office preferred)
- Good communication skills (verbal and written)
- Strong customer service and interpersonal skills
- Basic knowledge of hotel management software (PMS)
- Ability to multitask and work in a fast-paced environment
- Professional appearance and positive attitude
- Basic computer knowledge (MS Office, email handling)
Preferred Skills:
- Attention to detail
- Teamwork and collaboration
- Cash handling experience
- Knowledge of reservation systems
Job Type: Full-time
Pay: ₹16,000.00 - ₹19,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
