Customer Operations Intern
Location : Bengaluru | Work From Office
Internship Duration: 6 Months
Stipend: ₹10,000 per month
Working Hours: 10:00 AM – 7:00 PM
Working Days: Monday to Saturday
Role Overview
We are looking for a Customer Operations Intern to support day-to-day customer operations and ensure a seamless customer experience. The role involves handling customer inquiries, resolving concerns, coordinating with internal teams, and maintaining customer satisfaction throughout their journey.
This internship is ideal for candidates interested in customer experience, operations, client management, and business support functions.
Key Responsibilities
- Handle customer inquiries and support requests through calls, emails, chat, and other communication channels.
- Understand customer concerns and provide accurate and timely resolutions.
- Coordinate with internal teams to ensure customer issues are resolved effectively.
- Follow up with customers regarding ongoing or completed requests.
- Maintain accurate records of customer interactions and operational activities.
- Monitor customer feedback and escalate recurring concerns when necessary.
- Support customer onboarding and engagement activities.
- Ensure adherence to service quality standards and response timelines.
- Assist in preparing operational reports and maintaining customer data.
- Contribute to process improvement initiatives to enhance customer experience and operational efficiency.
Eligibility Criteria
- Bachelor's degree completed or currently pursuing.
- Strong verbal and written communication skills.
- Comfortable speaking with customers over phone calls.
- Good problem-solving and interpersonal skills.
- Basic proficiency in Microsoft Excel and Google Sheets.
- Ability to multitask and manage priorities effectively.
- Willingness to work from the office on a full-time basis.
Preferred Skills
- Customer-centric mindset.
- Strong communication and active listening skills.
- Attention to detail and organizational abilities.
- Ability to work in a fast-paced environment.
- Positive attitude and eagerness to learn.
- Prior internship or customer-facing experience is a plus.
What You'll Gain
- Exposure to customer operations and business processes.
- Hands-on experience in customer engagement and issue resolution.
- Development of communication, problem-solving, and stakeholder management skills.
- Opportunity to work with cross-functional teams.
- PPO opportunities based on performance and business requirements.
Pay: ₹10,000.00 per month
Ability to commute/relocate:
- HSR Layout Sector 2, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have your own personal laptop for work purposes?
- Are you currently pursuing your studies ?
- Are you okay with the MAX stipend of 10k for this internship ?
- After the 6 months duration , you will be converted into a full time role depending upon your performance. Are you interested for that as well ?
- Where are you currently located ?
Work Location: In person
