Position: Customer Success Executive
Company: Srisattva Group
Location: Chennai
Experience: 0 – 3 Years (Freshers with excellent communication skills may also apply)
Employment Type: Full-Time
Salary: 12k to 22K
About Srisattva Group
Srisattva Group is a leading business consulting and technology solutions organization specializing in Zoho ERP/CRM Implementation, Accounting & Compliance Services, Business Process Automation, and Staffing Solutions. We work with startups, SMEs, and enterprise clients to streamline operations and drive business transformation through technology and process excellence.
At Srisattva Group, customer success is at the heart of everything we do. We are committed to building long-term relationships and delivering exceptional value to our clients.
Role Overview
We are looking for a dynamic and customer-focused Customer Success Executive to manage client relationships, ensure successful product adoption, and deliver an exceptional customer experience. The ideal candidate should possess strong communication skills, a proactive approach, and the ability to understand customer requirements and provide effective solutions.
Key Responsibilities
- Serve as the primary point of contact for assigned customers.
- Build and maintain strong relationships with clients to ensure customer satisfaction and retention.
- Conduct regular follow-ups with clients regarding implementations, support requests, renewals, and ongoing requirements.
- Coordinate with internal teams, including Sales, Technical, and Accounts, to ensure timely resolution of customer concerns.
- Assist customers in onboarding and product adoption activities.
- Monitor customer health and proactively identify opportunities to improve customer experience.
- Schedule and coordinate customer meetings, product demonstrations, and review sessions.
- Maintain accurate customer information and activity records in CRM systems.
- Identify opportunities for upselling and cross-selling services and solutions.
- Collect customer feedback and provide insights to improve products and service delivery.
- Ensure timely follow-up and closure of customer queries and support tickets.
- Prepare customer success reports and periodic updates for management.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong customer relationship and stakeholder management abilities.
- Excellent follow-up and coordination skills.
- Problem-solving mindset and customer-centric approach.
- Ability to manage multiple customer accounts simultaneously.
- Strong organizational and time management skills.
- Ability to work independently and collaboratively in a team environment.
Technical Skills
- Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
- Experience using CRM tools (Zoho CRM/Bigin preferred).
- Knowledge of business applications and SaaS products will be an added advantage.
Educational Qualifications
- Bachelor's Degree in Business Administration, Commerce, Management, or any related discipline.
- Additional certifications in Customer Success, CRM, or Relationship Management will be an added advantage.
Preferred Candidate Profile
- Strong interpersonal and presentation skills.
- Passion for customer engagement and relationship building.
- Ability to understand business processes and customer requirements.
- Self-motivated, proactive, and result-oriented individual.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT)
- Customer Retention and Renewal Rate
- Response and Resolution Time
- Product Adoption Rate
- Upselling and Cross-selling Opportunities
- Customer Engagement and Relationship Score
Why Join Srisattva Group?
- Opportunity to work with diverse clients across industries.
- Exposure to enterprise applications and business transformation projects.
- Collaborative and learning-oriented work environment.
- Career growth and professional development opportunities.
- Performance-based rewards and recognition.
Join Srisattva Group and become a part of a team dedicated to delivering exceptional customer experiences and long-term business value.
Pay: ₹12,000.00 - ₹22,000.00 per month
Work Location: In person
