Duty Manager (Front Office) – Job Responsibilities Guest arrival & check-in oversight**: Ensure smooth check-in, manage VIP/early/late arrivals, and handle any check-in issues. Guest service & complaint handling**: Respond to complaints quickly, resolve problems or escalate to seniors, and ensure guest satisfaction. Room allocation & inventory coordination**: Coordinate with housekeeping/reservations for room readiness, room changes, and occupancy updates. Front desk operations supervision**: Monitor front desk staff, ensure proper documentation, and maintain service standards. Cancellations, extensions & check-out support**: Manage requests for extensions, late check-outs, and ensure accurate billing/settlement support. Billing, payments & audit checks**: Verify bills for accuracy, support cash/credit procedures, and follow audit routines as per hotel policy. Day-to-day coordination with departments**: Coordinate with Housekeeping, F&B, Maintenance, and Security for smooth operations. Shift reporting & handover**: Prepare shift reports, maintain logbooks, and provide clear handover to the next shift/management. Ensure compliance & policy adherence**: Follow hotel SOPs, brand standards, and company policies (including safety and security). Staffing & discipline support**: Assign duties during the shift, support training, and handle performance issues according to policy.
Pay: ₹30,000.00 - ₹37,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
