Job Description – Analyst - Payments
About the Company
Harbour & Hills Financial Services Ltd. is a growing financial services organization focused on delivering reliable,
compliant, and efficient financial operations. The company emphasizes accuracy, process excellence, and client-
centric solutions across all its service offerings.
Role Overview
We are looking for a detail-oriented and proactive Payments Analyst to manage end-to-end payment operations,
ensure high accuracy, and coordinate with internal teams and clients. The role requires strong operational
knowledge, problem-solving skills, and the ability to work in a fast-paced environment.
Key Responsibilities
1. Payment Processing & Accuracy
● Ensure zero-error processing of inward and outward payments
● Handle payment activities including:
○ Amendments
○ Tracers
○ Recalls
○ Refunds
● Verify and process SWIFT messages accurately
● Maintain reports for tracking transactions and resolving discrepancies
2. Daily Operations Management
● Manage day-to-day payment operations efficiently
● Monitor transaction flows and ensure timely completion
● Maintain operational records and dashboards
3. Client Coordination
● Act as a point of contact for clients on payment-related queries
● Resolve issues promptly and maintain high service standards
● Ensure clear and professional communication with clients
4. Cross-Functional Coordination
● Work closely with:
○ IT team for system-related issues
○ Compliance for regulatory requirements
○ Finance and Operations teams for reconciliation and processing
● Ensure smooth resolution of operational challenges
5. Reporting & Analytics
● Prepare and submit monthly payment reports and insights
● Track performance metrics and identify areas of improvement
● Support data-driven decision-making
6. Mentorship & Team Support
● Guide and mentor junior analysts
● Support team knowledge sharing and process improvements
7. Continuous Improvement
● Suggest and implement process improvements and automation ideas
● Maintain high standards of:
○ Quality
○ Reliability
○ Teamwork
○ Communication
● Demonstrate proactive attitude and ownership
Key Performance Indicators (KPIs)
● Payment accuracy and error rate
● Turnaround time for transactions
● Client satisfaction and query resolution
● Quality of reporting and insights
● Collaboration and teamwork
Qualifications & Skills
● Bachelor’s degree in Finance, Commerce, or related field
● 1–3 years of experience in payments/financial operations (preferred)
● Knowledge of SWIFT messaging and banking/payment systems
● Strong attention to detail and analytical skills
● Good communication and stakeholder management skills
● Ability to work under deadlines and handle multiple tasks
Behavioral Competencies
● High ownership and accountability
● Strong problem-solving mindset
● Proactiveness and initiative
● Team collaboration and adaptability
Why Join Us
● Opportunity to work in a growing financial services firm
● Exposure to end-to-end payment operations
● Learning-driven and collaborative work environment
● Career growth and development opportunities
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
