Job Description – Senior Cardiology & Hemodynamics Applications Support Engineer
Summary
The Senior Cardiology & Hemodynamics Applications Support Engineer will be responsible for providing application maintenance and support activities across all cardiology, hemodynamics, electrophysiology (EP), ECG/Holter management, and ancillary clinical applications (including PACS). This role ensures all the applications are healthy and actively serving the business users.
Key Responsibilities
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Apply incident, problems, and change management practices across the cardiology application portfolio — spanning hemodynamics, EP, ECG/Holter, and echo/structured reporting — coordinating across clinical, Cath/EP lab operations, infrastructure, and vendor application teams to resolve issues and minimize clinical disruption.
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Troubleshoot issues reported by business users to identify root cause and resolve them within SLAs — providing workarounds as quick fixes and implementing permanent fixes.
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Proactively monitor application health, respond to alerts, and act on emerging issues before they impact clinical users.
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Coordinate minor upgrades to the applications and validate the applications post upgrade / patch implementation.
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Participate in go-live cutovers, troubleshoot escalated issues, and ensure rapid resolution of integration or configuration problems.
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Participate in the on-call rotation and after-hours escalation to provide continuous support for Cath lab, EP, and cardiology operations.
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Execute planned and unplanned downtime procedures — including Cath lab and EP lab downtime — and clinical workarounds and support post-downtime reconciliation.
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Engage with clinical stakeholders to gather feedback and ensure optimized workflows for clinical staff.
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Write and maintain runbooks and knowledge-base articles to standardize resolution and reduce repeat incidents.
Experience & Skills
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5+ years of experience in supporting Cardiology and Hemo applications including Merge Cardio, GE Cardio Lab, Mac-Lab, Workmate Claris, LABSYSTEM PRO, and related EP platforms.
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Expertise in Cardiology and Hemodynamics PACS including configuration, validation, and workflow optimization
- Good understanding of advanced imaging and visualization applications, including integration with PACS and EMR systems.
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Proficient in DICOM, HL7, and related interoperability standards.
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Excellent troubleshooting and problem-solving skills in complex imaging environments.
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Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.
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Knowledge of healthcare compliance requirements, including HIPAA, HITRUST, and SOC2.
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Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow).
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Excellent troubleshooting and problem-solving skills in complex imaging environments.
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Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.
Preferred Qualifications
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ITIL v4 Foundation (or higher) certification.
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Vendor / product certifications relevant to the supported CVIS, CPACS, and hemodynamics/EP platforms.
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Experience supporting diagnostic viewer delivery in virtualized environments (e.g., Citrix/VDI).
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Experience in large-scale, multi-site cardiology informatics deployments and hypercare operations.
