Serve as a Business Analyst for agile development teams, leading sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Collaborate with business leaders, process owners, and IT teams to gather and analyze requirements for ServiceNow implementations.
Conduct workshops and stakeholder interviews to understand pain points, business challenges, and optimization opportunities.
Act as a liaison between business teams and IT, ensuring that ServiceNow solutions align with organizational objectives.
Facilitate User Acceptance Testing (UAT) activities, gathering feedback to validate system functionality.
Provide technical guidance and mentorship to developers and ServiceNow administrators.
Stay updated on ServiceNow best practices and industry trends, particularly in Health & Safety compliance.
Analyze existing business processes and identify areas for automation and optimization using ServiceNow capabilities.
