Immigration Case Manager (Canada & Australia)
We are looking for an experienced Immigration Case Manager to handle end-to-end processing for Canada and Australia immigration files. The role focuses on documentation, eligibility checks, application preparation, client coordination, and timely submission while ensuring compliance with the latest IRCC and Australian immigration requirements.
Key Responsibilities:
Case Management & Documentation
- Manage client files from onboarding to submission and post-submission follow-ups.
- Review client profiles for eligibility and suggest best pathways (Canada PR/Work/Study; Australia PR/Skilled/Employer).
- Prepare accurate document checklists and guide clients on required supporting evidence.
- Draft and review all forms, declarations, SOP/LOE, employer letters, affidavits, and supporting statements (as needed).
- Validate documents for completeness, consistency, and compliance before submission.
Canada Processing (Examples)
- Handle cases such as Express Entry, PNP, family sponsorship, study permits, work permits, visitor visas (based on your company services).
- Create/maintain client files and timelines, track deadlines (medical, biometrics, PCC, ADRs).
- Coordinate submissions and respond to additional document requests / procedural fairness letters under guidance (if applicable).
Australia Processing (Examples)
- Handle cases such as Skilled Migration (189/190/491), student visas, visitor visas, employer-sponsored (where applicable).
- Support skills assessment documentation preparation (occupation-based requirements).
- Coordinate with clients on evidence and submission readiness.
Client Communication & Coordination
- Provide regular updates to clients via call/WhatsApp/email.
- Explain process steps clearly and set realistic expectations and timelines.
- Maintain professional communication and handle client concerns calmly and confidently.
Compliance, Quality & Reporting
- Maintain accurate case notes, records, trackers, and CRM updates.
- Ensure strict confidentiality, data protection, and compliance standards.
- Escalate complex cases, refusals, or legal-risk matters to seniors/RCIC/agent where required.
- Prepare weekly reports on pipeline, submissions, pending docs, and approvals/refusals.
Required Skills & Qualifications
- Proven experience as an Immigration Case Manager for Canada and/or Australia.
- Strong knowledge of documentation standards, forms, and portal submission workflows.
- Excellent English writing and proofreading (SOP/LOE drafts and document review).
- Great attention to detail and ability to manage multiple files simultaneously.
- Strong client-handling, follow-up discipline, and time management.
- Comfortable using CRM/Google Sheets/Drive/Email tools.
Preferred (Good to Have)
- Experience with Express Entry + PNP and Australia Skilled visas (189/190/491).
- Familiarity with IRCC portal workflows and Australia ImmiAccount processes.
- Experience working in an immigration consultancy environment in GCC/UAE.
KPIs (Optional to include)
- On-time submissions percentage
- File error rate / rework rate
- Documentation turnaround time
- Client satisfaction / feedback score
- Approval-to-refusal ratio (where controllable)
Job Type: Full-time
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
