Job Profile (Training will be provided by the Company):
* Monitoring information systems operations to ensure continuous availability and proper working. (Monitor application health using monitoring tools.)
* Monitor and respond to hardware and software problems.
* Ensure proper escalation during outages.
* Provide assistance for all information systems operations activities, including computer and telecommunications/communications operations, data entry etc.
* Control, LAN/WAN administration and operations support, different system security policy procedures and operations.
* Compilation of records and reports concerning all assigned network/information systems operations and maintenance.
* Monitor all communications equipments on various platforms in multi-shift operations.
* Monitor/ Manage the activities in various security / office devices like CCTV, Web Cams, Air conditioners etc.
* Provide the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, T1 E1 lines, modems, and terminals etc.)
* Utilize software and hardware tools and identify and diagnose complex problems and factors affecting network.
* Troubleshoot network systems when necessary and make improvements to the network.
* Monitor and notify all stakeholders when a validated environmental/fire alert has occurred in environmental/fire tracking systems.
* Event and fault management of the firm�s infrastructure and applications for various business activities.
* Provide effective response when answering phone calls from internal and external clients/staffs.
* Perform routine tests of assigned systems and reports test results.
* Provide timely and consistent communication on overall systems status and operational issues as required.
* Perform the routine tracking and management of various mass storage devices like CDs, DVDs, storage disks etc.. and devices like printers, printing supplies etc.
* Provide necessary assistance in conducting and maintaining SAM audit.
* Perform the daily handling of various items like software testing equipments, keys, software CDs, Cameras, Laptops, Voice Recording devices etc.
* Provide pre sale technical analysis and support to sales persons regarding IT and ITES.
* Provide technical support (Voice/Ticket/Chat) to customers/in-house members as and when required.
* Filtering and escalating Client issues to the concerned team whenever required, obtaining the solution/feedback on the issue and communicating the same to the Clients via Ticket/Call.
* Coordinating with the Sales and Accounts/in-house Teams for various activities.
* Updating the daily tickets for team members.
* Preparing and sending various reports as and when required.
* Identify and correct or advise, on operational issues in client/in-house computer systems and applications.
* Environmental Monitoring of IT Infrastructures.
* Provide lead data finding support by Internet search as per the guidelines..
Pay: ₹16,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
