Noida, Uttar Pradesh
Job Summary
We are looking for a skilled Deskside Support Engineer to join our team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. This role involves working closely with other IT team members to ensure that all technical issues are resolved promptly and efficiently. \\r\\n\\r\\n \\r\\n\\r\\nResponsibilities: \\r\\n\\r\\n \\r\\n\\r\\nProvide Level 1 and Level 2 support for all employees, contractors, and partners through Service Now, phone, email, or instant messaging1. \\r\\n\\r\\nTroubleshoot and resolve hardware and software issues on Windows PCs, Macs, iOS, and Android devices2. \\r\\n\\r\\nSupport meeting room setups, event support, and retail store support2. \\r\\n\\r\\nMaintain and manage IT inventory, including desktops, laptops, and peripherals4. \\r\\n\\r\\nCollaborate with the data center support team for server-related issues3.
Key Responsibilities
Document and track all incidents and service requests in the ticketing system1. \\r\\n\\r\\nProvide hands-on support for servers in coordination with the data center support team3. \\r\\n\\r\\nEnsure compliance with IT security policies and procedures1. \\r\\n\\r\\nQualifications: \\r\\n\\r\\n \\r\\n\\r\\nBachelor\\\'s degree in Computer Science, Information Technology, or a related field. \\r\\n\\r\\nRelevant certifications such as ITIL, MCSC, or CCNA are preferred3. \\r\\n\\r\\nProven experience in a deskside support role or similar position. \\r\\n\\r\\nExcellent problem-solving skills and the ability to work under pressure. \\r\\n\\r\\nStrong communication and interpersonal skills. \\r\\n\\r\\nAbility to work independently and as part of a team. \\r\\n\\r\\nPreferred Skills: \\r\\n\\r\\n \\r\\n\\r\\nExperience with Service Now or similar ticket-tracking systems1. \\r\\n\\r\\nKnowledge of network printing environments and LAN/WAN hardware3. \\r\\n\\r\\nFamiliarity with remote support tools and techniques. \\r\\n\\r\\nAbility to manage technology vendor relationships to ensure service quality3.
Skill Requirements
NA
Other Requirements
NA
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