Key Responsibilities:
Requirement Understanding & Coordination
Understand management requirements related to software, hardware, networking, security, ERP, CRM, servers, and IT infrastructure.
Convert business requirements into technical requirements for vendors.
Coordinate with software developers, ERP vendors, website developers, networking vendors, and hardware suppliers.
Ensure timely completion of assigned IT projects and support tasks.
Follow up with vendors for pending tasks, updates, and issue resolutions.
Vendor Management
Evaluate vendor proposals, quotations, and technical recommendations.
Ensure vendors are providing appropriate and cost-effective solutions.
Verify whether vendors are overcharging, overselling, or suggesting unnecessary hardware/software/services.
Compare multiple vendor quotations and technical specifications.
Monitor vendor performance, service quality, timelines, and commitments.
Maintain AMC, warranty, and vendor contract records.
Technical Monitoring & Validation
Possess detailed understanding of:
Computer Hardware
Networking & Internet Infrastructure
Servers & Storage
ERP/Accounting Software
Cloud Solutions
Data Backup Systems
Cyber Security
Printers & Peripheral Devices
Validate technical work completed by vendors.
Ensure systems are configured properly and securely.
Check software licenses, subscriptions, and renewals.
IT Operations Support
Coordinate for troubleshooting hardware/software/network issues.
Ensure regular data backups and system updates.
Support implementation of new software and process automation.
Coordinate user training for newly implemented systems.
Documentation & Reporting
Maintain proper IT documentation:
Asset Register
Vendor Database
AMC Tracker
Software License Details
Complaint & Resolution Tracker
Prepare MIS reports related to IT activities and project status.
Report IT risks, gaps, and recommendations to management.
Required Skills:
Strong technical understanding of IT infrastructure and systems.
Excellent vendor coordination and negotiation skills.
Ability to understand business processes and translate them into technical requirements.
Knowledge of ERP systems, networking, and software implementation.
Strong analytical and problem-solving skills.
Good documentation and reporting skills.
Ability to identify technical loopholes and prevent vendor dependency.
Good communication and follow-up skills.
Data Migration
Power BI, MIS, Dashboard & Reporting
Qualification:
Graduate / Diploma / Degree in IT, Computer Science, Hardware & Networking, or related field.
Certifications in Networking, Hardware, ERP, or Cyber Security will be an added advantage.
Experience:
3 to 8 years of relevant experience in IT coordination, vendor management, ERP coordination, or IT operations.
Experience in manufacturing, retail, wholesale, or jewellery industry preferred.
Pay: ₹16,000.00 - ₹35,000.00 per month
Work Location: In person
