We are an ecommerce - furniture manufacturing company and looking for an organized, and detail-oriented individual to manage our day-to-day business operations. If you thrive in a fast-paced environment and enjoy handling everything from customer delight to daily numbers, we’d love to have you on board!
Key Responsibilities
- Order Management & Processing:
- Track, process, and fulfill incoming daily orders.
- Coordinate with logistics/courier partners to ensure timely dispatch and delivery.
- Handle order updates, exchanges, returns, and cancellations.
- Customer Support & Engagement:
- Respond to customer inquiries promptly via email, phone, and chat/WhatsApp.
- Resolve complaints or delivery issues with a helpful and professional tone.
- Maintain strong customer relationships to build brand trust and satisfaction.
- Daily Accounting & Record-Keeping:
- Maintain and update daily accounts, sales records, and petty cash logs.
- Reconcile payments, track outstanding invoices, and record daily expenses.
- Assist in basic weekly/monthly financial reporting.
Requirements & Qualifications
- Prior experience in e-commerce operations, order fulfillment, or customer service.
- Basic knowledge of accounting/bookkeeping principles (proficiency in Excel/Google Sheets or software like Tally/Zoho Books is a plus).
- Strong written and verbal communication skills.
- High attention to detail and problem-solving ability.
- Ability to multitask and work independently under minimal supervision.
Pay: ₹12,000.00 - ₹25,000.00 per month
Work Location: In person
