Job Description: IT Infrastructure SME (L2 / Subject Matter Expert)
Work/Job Location: Work from Office – Perungudi, Chennai Tamil Nadu | Reliably commute or planning to relocate before starting work (Required)
Candidate Profile: Smart, Energetic, Responsible, should be fluent in English, Presentable, Management Skills, Dedicated, and with a clear employment background.
Qualification: Computer Science/Technology Graduates
Shift: Rotational Shift
Certification : CCNA and networking certifications
Responsibilities:
Infrastructure Management
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Manage Windows and Linux servers, including administration, patching, performance monitoring, and service availability.
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Manage Active Directory, Group Policies, DNS, DHCP, VPN, and related infrastructure services.
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Support network troubleshooting and coordinate with ISPs and infrastructure vendors.
Security Management
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Manage endpoint security, antivirus, EDR, DLP, MDM, email security, and security monitoring solutions.
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Review security alerts, investigate incidents, and coordinate remediation activities.
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Implement security hardening, vulnerability management, and patch compliance programs.
Compliance & Governance
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Implement and maintain Information Security Management System (ISMS) controls aligned with ISO 27001:2022 and HIPAA Security Rule requirements.
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Develop and maintain IT security policies, standards, SOPs, and operational procedures.
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Support risk assessments, compliance reviews, audits, and corrective action tracking.
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Manage IT-related compliance awareness programs and phishing simulations.
Backup, BCP & DR
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Manage backup operations, recovery testing, and restoration activities.
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Develop, maintain, and periodically test Business Continuity and Disaster Recovery procedures.
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Ensure backup compliance and recovery readiness.
Incident & Problem Management
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Handle L2/L3 escalations from Front Desk Engineers.
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Perform root cause analysis (RCA) for recurring incidents and critical outages.
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Lead major incident management and service restoration efforts.
Vendor & Project Coordination
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Coordinate with OEMs, ISPs, software vendors, and third-party service providers.
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Evaluate and recommend technology improvements, upgrades, and security enhancements.
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Support implementation of new IT infrastructure and security initiatives.
Reporting & Governance
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Review SLA performance and service metrics.
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Prepare monthly operational, security, compliance, and management reports.
Participate in governance meetings and provide strategic recommendations for IT operations and security improvements.
