Customer Support
- Respond to customer inquiries.
- Handle complaints and provide solutions.
- Maintain good customer relationships.
Sales Support
- Prepare quotations, proposals, and sales documents.
- Assist the sales team with order processing.
- Follow up on customer orders and payments.
Order Management
- Process purchase orders accurately.
- Coordinate with production, logistics, and warehouse teams.
- Track deliveries and ensure timely dispatch.
Administrative Tasks
- Maintain customer records and databases.
- Prepare reports, invoices, and contracts.
- Organize meetings and maintain documentation.
Market Research
- Collect information on competitors and market trends.
- Analyze customer needs and provide feedback to management.
- Communication and Coordination
- Liaise with internal departments such as finance, procurement, and logistics.
- Communicate with suppliers and customers regarding commercial matters.
- Inventory and Stock Monitoring
- Monitor product availability.
- Coordinate with inventory teams to prevent stock shortages.
Financial Assistance
- Assist in preparing budgets and sales forecasts.
- Track payments and outstanding invoices.
- Support billing and credit control activities.
- Documentation and Compliance
- Ensure commercial documents comply with company policies and legal requirements.
- Maintain accurate records for audits and reporting.
Performance Reporting
- Prepare sales performance reports.
- Monitor key performance indicators (KPIs).
- Support management with data for decision-making.
Skills Required
- Strong communication and interpersonal skills
- Organizational and time management skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Knowledge of ERP/CRM software
Attention to detail
- Problem-solving ability
- Customer service orientation
- Basic understanding of sales and commercial processes
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka
