About Us
Microcare ENT Hospitals is a leading ENT specialty hospital committed to providing exceptional patient care. We are looking for a passionate and professional Patient Experience & Feedback Executive to enhance patient satisfaction and strengthen our service quality.
Job Responsibilities
* Meet patients before they leave the hospital and understand their overall experience.
* Collect patient feedback and share insights with management.
* Resolve minor concerns by coordinating with the relevant departments.
* Follow up with patients through phone calls or WhatsApp after their visit.
* Invite satisfied patients to share honest Google reviews.
* Obtain patient consent and record testimonial videos when they are comfortable.
* Maintain daily records of feedback, reviews, testimonials, and complaint resolutions.
* Work closely with doctors, reception, nursing, and operations teams to improve patient experience.
Requirements
* Age: Preferably 25 years or above.
* Excellent communication skills in Telugu, Hindi, and English.
* Friendly, empathetic, and confident personality.
* Strong interpersonal and communication skills.
* Ability to handle difficult conversations professionally.
* Basic computer knowledge (MS Excel, Google Sheets, WhatsApp, and email).
* Previous experience in hospitals, healthcare, customer service, hospitality, patient relations, or front office is preferred.
Preferred Qualities
* Positive attitude
* Professional appearance
* Excellent listening skills
* Strong problem-solving ability
* Ability to build trust with patients
* High ethical standards
* Patient-focused and service-oriented mindset
Key Performance Indicators (KPIs)
* Patient satisfaction score
* Number of patient feedback interactions
* Genuine Google reviews received
* Testimonial videos collected with patient consent
* Complaint resolution rate
* Follow-up completion rate
Salary
₹20,000–₹35,000 per month (Based on experience)
Benefits
* Professional growth opportunities
* Supportive work environment
* Performance-based incentives
* Training and career development
Apply now and become part of Microcare ENT Hospitals’ mission to deliver exceptional patient care and an outstanding patient experience.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
