Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Associate - Identity access management
Position: Associate - Identity access management
Experience: 2.1-5 years
Category: IT Infrastructure
Main location: Chennai
Position ID: J0826-1021
Responsibilities
Direct Responsibilities
- Ensure day-to-day availability and stability of IAM applications
- Monitor production systems and proactively identify issues
- Analyze, troubleshoot, and resolve production incidents within agreed SLAs
- Perform Root Cause Analysis (RCA) and implement preventive actions
- Execute production deployments, configuration changes, and application releases
- Monitor application health, scheduled jobs, and system performance
- Support maintenance activities, patching, and platform upgrades
- Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents
- Maintain operational documentation, runbooks, and knowledge articles
- Participate in on-call support and major incident management
Contributing Responsibilities
- Contribute to automation of repetitive operational activities
- Support problem management by identifying recurring issues and improvement opportunities
- Collaborate with development teams on production defect analysis and resolution
- Participate in release planning, deployment readiness, and post-release validation
- Recommend enhancements to monitoring, alerting, and operational processes
- Support audit, compliance, and security activities by providing operational evidence
- Contribute to Disaster Recovery (DR) testing and business continuity initiatives
- Share knowledge, mentor team members, and maintain the knowledge repository
- Collaborate with business stakeholders and application owners to ensure smooth service delivery
- Drive continuous service improvement initiatives and participate in post-incident reviews
- Ensure reconciliation, aggregation, certification, and policy jobs complete successfully
- Support IAM integrations with HR systems, Active Directory, LDAP, APIs, and ServiceNow
- Support role, entitlement, and policy-related production activities.
- Validate production changes following releases
Technical & Behavioral Competencies
- 3 to 6 years of IAM support experience preferably on SailPoint.
- Deep knowledge of IAM processes and functions gained through experience
- Hands-on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML
- Hands-on experience on analyzing writing DB scripts, fine tuning of queries, Stored Procedures in Oracle/MsSQL
- Good support knowledge on REST APIs is added advantage
- Good knowledge on JIRA, ServiceNow is a plus
- Should have good analytical and logical reasoning skills
- Excellent verbal and written communication skills
- General banking domain knowledge is a plus
Specific Qualifications:
Bachelor Degree or equivalent
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Java, JavaScript, JSP/Servlets
- Shell Scripting
- Oracle SQL, MsSQL
- Unix/Linux, Windows
- Application Production Support knowledge
Behavioral Skills:
o Ability to collaborate / Teamwork
o Ability to deliver / Results driven
o Creativity & Innovation / Problem solving
o Adaptability
o Analytical Ability
o Ability to understand, explain and support change
o Ability to set up relevant performance indicators
o Ability to develop and adapt a process
o Ability to manage / facilitate a meeting, seminar, committee, training
Education Level: Bachelor's degree or equivalent
Location: Chennai
