Job Description – Sr.Manager - Supply Chain & Logistics
Experience: 3–4 Years |
Preferred Background: Logistics Aggregator / E-commerce / D2C / 3PL
Role Overview
We are looking for a hands-on Manager – Operations, Logistics & Procurement to own day-to-day order fulfilment, logistics, courier management and procurement operations, with a strong focus on delivery performance, NDR/RTO reduction and inventory availability.
Key Responsibilities
- Order Operations: Manage order verification, customer intent and address validation; drive COD-to-prepaid conversion and payment recovery wherever applicable.
- Logistics & Shipment Management: Monitor shipments from dispatch to delivery/RTO, proactively identify ageing, delayed and exception shipments, and ensure timely resolution.
- NDR/RTO Management: Drive NDR resolution, RTO prevention, customer calling, payment recovery and re-dispatch of eligible orders.
- Courier Management: Manage courier/aggregator partners and escalations; analyse delivery, RTO and ageing performance by courier, state, city and pincode and optimise courier allocation.
- Procurement & Inventory: Manage vendor coordination, pricing/MOQ discussions and procurement timelines; monitor critical SKU availability and prevent stock-outs.
- MIS & Team Coordination: Maintain operational MIS and coordinate calling/operations activities, workload allocation and case closure.
Key Performance Metrics
Delivery % | First-Attempt Delivery | NDR % | RTO % | NDR/RTO Conversion | Shipment Ageing | EDD Breaches | Escalation TAT | Courier Performance | Procurement Savings | Lead-Time Adherence | OOS
Ideal Candidate
- 3–4 years of experience in logistics aggregation, e-commerce logistics, D2C, 3PL or last-mile operations.
- Candidates from Shiprocket or similar logistics-tech/courier aggregation companies preferred.
- Strong hands-on experience in NDR/RTO, shipment tracking, courier management and procurement coordination.
- Strong Excel/MIS skills, ownership, analytical ability, negotiation and execution orientation.
The candidate should be capable of independently owning operations and driving measurable improvements in delivery performance, NDR/RTO and inventory availability.
Pay: ₹32,000.00 - ₹35,000.00 per month
Work Location: In person
