Simple Logic is hiring an Application Support Engineer specializing in the Mutual Fund domain to provide L1/L2 support for business-critical applications. The role involves monitoring application performance, resolving data discrepancies, managing user access, and acting as a bridge between business users and technical teams. Ideal candidates should have domain knowledge in mutual funds and strong troubleshooting and communication skills.
Key Responsibilities :
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Provide L1/L2 application support for mutual fund business applications.
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Monitor application performance and troubleshoot issues to ensure high availability.
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Act as a liaison between the business users and the development/infra teams.
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Resolve issues related to data discrepancies, user access, reporting, etc.
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Maintain and support batch jobs, interfaces, and integrations.
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Create and maintain technical and process documentation.
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Ensure proper incident, problem, and change management processes are followed.
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Support UAT and production deployments in coordination with relevant stakeholders.
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Ensure compliance with internal and regulatory guidelines (SEBI, AMFI, etc.).
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Required Skills and Experience: Minimum 3 years of experience in Application Support.
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Prior experience working in the Mutual Fund / Asset Management industry is mandatory.
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Strong understanding of mutual fund operations and transaction workflows (Purchase, Redemption, Switch, SIP, NAV, etc.).
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Hands-on experience with applications like MFund, Wealth Spectrum, FinNet, etc., is highly preferred.
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Basic knowledge of SQL for querying databases.
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Excellent analytical and problem-solving skills.
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Good communication and stakeholder management abilities..
