Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software.
Respond to customer inquiries via phone, email, and live chat promptly and courteously. - Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution. - Process orders, forms, applications, and requests accurately. - Follow up on customer interactions to ensure their issues have been resolved. - Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. - Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution.
Job Type: Full-time
Pay: ₹28,000.00 - ₹32,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
