Trainer – Counter Sales Executive (Tourism and Hospitality)
Job Summary
We are looking for an experienced and qualified Trainer – Counter Sales Executive (Tourism and Hospitality) for its skill development training programs in Guntur, Andhra Pradesh.
The trainer will be responsible for delivering theoretical and practical training in customer handling, counter sales, tourism and hospitality services, reservations, ticketing support, product and service promotion, billing, complaint handling, and front-office communication.
The training shall be delivered as per the prescribed curriculum, Qualification Pack/NOS, NSQF standards, and applicable skill development guidelines.
Key Responsibilities
- Deliver classroom and practical training for the Counter Sales Executive (Tourism and Hospitality) job role.
- Train candidates in front-desk and counter sales operations within tourism and hospitality environments.
- Provide hands-on training in:
- Customer greeting and assistance
- Understanding customer requirements
- Product and service presentation
- Tour package and travel service promotion
- Hotel and accommodation service information
- Reservation and booking support
- Ticketing assistance
- Billing and payment handling
- Customer query resolution
- Complaint handling
- Cross-selling and upselling
- Train candidates to explain tourism products, travel packages, hospitality services, tariffs, offers, and promotional schemes.
- Explain basic concepts related to:
- Domestic and international tourism
- Travel itineraries
- Hotel categories
- Room types
- Meal plans
- Transportation services
- Tourist attractions
- Local sightseeing
- Travel documentation
- Train candidates in handling walk-in customers, telephone enquiries, online enquiries, and basic digital booking requests.
- Provide practical exposure to reservation forms, booking records, customer databases, and sales registers.
- Train candidates in maintaining accurate customer, booking, billing, and transaction records.
- Explain the use of basic reservation systems, point-of-sale systems, and computer applications relevant to counter operations.
- Train candidates in professional communication, grooming, body language, telephone etiquette, and workplace behavior.
- Conduct role plays and simulations involving customer enquiries, bookings, cancellations, complaints, and sales scenarios.
- Explain sales targets, conversion, customer retention, and service quality.
- Train candidates in handling cash, digital payments, receipts, and basic billing processes, wherever applicable.
- Explain customer privacy, data confidentiality, and ethical service practices.
- Ensure training delivery as per prescribed Qualification Pack (QP), National Occupational Standards (NOS), NSQF curriculum, and training hours.
- Prepare lesson plans, session plans, presentations, assignments, case studies, and practical exercises.
- Conduct regular internal assessments, mock tests, role plays, practical evaluations, and revision sessions.
- Maintain candidate attendance, assessment records, progress reports, practical logs, and other training documentation.
- Identify candidates requiring additional support and provide remedial training.
- Prepare candidates for final assessment and certification.
- Train candidates in employability skills, interview preparation, workplace discipline, teamwork, and customer service.
- Coordinate with the Centre Manager, Training Coordinator, Assessors, and Project Team for smooth implementation of the training program.
- Support placement activities for candidates in travel agencies, tour operators, hotels, resorts, transport counters, ticketing offices, visitor centres, and other tourism and hospitality establishments.
Qualification
Candidates should preferably possess one of the following qualifications:
- Degree / Diploma in Tourism & Travel Management
- Degree / Diploma in Hotel Management
- BBA / MBA in Tourism, Hospitality, Marketing, or related discipline
- B.Com / B.A. / B.Sc. with relevant tourism or hospitality experience
- Diploma / Certification in Travel & Tourism, Hospitality, Front Office, or Customer Service
- Any other relevant qualification with experience in Tourism, Hospitality, Sales, or Customer Service
Experience
- Minimum 5 - 6 years of relevant industry and/or training experience in tourism, hospitality, travel sales, front office, counter sales, reservations, or customer service.
- Candidates with experience in travel agencies, hotels, resorts, tour operators, ticketing counters, or customer service operations will be preferred.
- Previous experience as a Tourism Trainer / Hospitality Trainer / Front Office Trainer / Sales Trainer will be an added advantage.
Required Skills
- Strong knowledge of tourism and hospitality operations.
- Good understanding of counter sales and customer service.
- Knowledge of reservations, bookings, tour packages, and hospitality services.
- Strong communication and presentation skills.
- Good customer handling and complaint-resolution skills.
- Ability to conduct role plays and practical sales simulations.
- Familiarity with basic billing, POS, reservation, or booking systems will be an advantage.
- Good computer knowledge including MS Word, Excel, PowerPoint, email, and internet usage.
- Strong classroom management and trainee engagement skills.
- Good grooming and professional presentation.
- Ability to explain tourism and hospitality concepts in a simple and practical manner.
- Ability to communicate effectively in Telugu is essential; working knowledge of English and Hindi will be an added advantage.
Salary: Competitive / As per qualification, experience, certification, and industry standards.
Benefits
- Opportunity to work on Government and Skill Development Training Projects.
- Professional exposure to tourism and hospitality training programs.
- Opportunity to participate in Trainer Certification / ToT programs, wherever applicable.
- Career growth opportunities in tourism, hospitality, training, and skill development projects.
- Exposure to customer service, sales, reservation, and travel operations.
Job Location: Guntur, Andhra Pradesh
Interested candidates may apply with their updated resume on [email protected], whats app on 7702300896
Pay: From ₹25,000.00 per month
Work Location: In person
