JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Site In-Charge – Technical & Soft Services
Position Overview
We are seeking an experienced Site In-Charge with a strong technical background and proven expertise in soft services management to oversee day-to-day facility operations. This role requires a hands-on professional who can bridge technical requirements with service delivery excellence, ensuring optimal building performance and occupant satisfaction.
Key Responsibilities
Operational Management Lead daily site operations encompassing both technical building systems and soft services delivery. Ensure all facility operations meet established standards, client requirements, and regulatory compliance. Coordinate between technical teams and soft service providers to maintain seamless facility performance.
Technical Oversight Monitor and manage building systems including HVAC, electrical, plumbing, fire safety, and access control systems. Conduct regular inspections to identify maintenance needs and ensure preventive maintenance schedules are executed effectively. Troubleshoot technical issues and coordinate with specialized contractors for complex repairs.
Soft Services Coordination Supervise soft services including housekeeping, security, pest control, waste management, landscaping, and front-of-house services. Develop and implement service schedules, quality standards, and performance metrics. Conduct regular audits to ensure service delivery meets client expectations and contract specifications.
Vendor and Team Management Manage relationships with multiple service providers and contractors. Monitor vendor performance against SLAs and KPIs. Lead, mentor, and coordinate site-based teams to ensure cohesive service delivery and professional development.
Compliance and Safety Ensure full compliance with health, safety, and environmental regulations. Maintain accurate documentation including permits, certifications, inspection records, and incident reports. Conduct safety briefings and emergency response drills.
Client Interface Serve as primary point of contact for client facility matters. Address occupant concerns promptly and professionally. Prepare regular reports on facility performance, service delivery metrics, and improvement initiatives.
Budget and Resource Management Monitor operational expenses against budgets. Optimize resource utilization while maintaining service quality. Identify cost-saving opportunities without compromising safety or performance standards.
Required Qualifications
Education & Certification Diploma or degree in Mechanical/Electrical Engineering, Facility Management, or related technical field. Relevant certifications in facility management, building operations, or safety management preferred.
Experience BE Electrical-Minimum 9-10 years in facility management with demonstrated experience in both technical building operations and soft services supervision. At least 2-3 years in a site leadership or supervisory capacity managing integrated facility services.
Technical Knowledge Strong understanding of building mechanical and electrical systems, HVAC operations, fire and life safety systems, and building automation systems. Working knowledge of maintenance practices, energy management, and sustainability initiatives.
Soft Services Expertise Proven experience managing housekeeping operations, security services, landscaping, pest control, and other soft service functions. Understanding of hygiene standards, cleaning protocols, and service quality benchmarks.
Skills and Competencies Excellent problem-solving abilities with capacity to make sound decisions under pressure. Strong leadership and team coordination skills. Effective communication abilities across all organizational levels. Proficiency in facility management software and MS Office applications. Strong organizational skills with ability to manage multiple priorities simultaneously.
Personal Attributes
Detail-oriented with commitment to quality and continuous improvement. Customer-focused mindset with professional demeanor. Proactive approach to identifying and resolving issues. Ability to work flexible hours including emergency call-outs when required. Physical capability to conduct site inspections and respond to operational needs.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
