- Customer Support & Sales Coordination Executive
Job Summary
The Customer Support & Sales Coordination Executive plays a crucial role in ensuring smooth communication between customers, the sales team, and internal departments. The position is responsible for providing excellent customer service, managing sales order documentation, maintaining accurate records, and supporting daily sales operations. The ideal candidate should possess strong communication skills, attention to detail, and the ability to coordinate effectively with multiple stakeholders to ensure customer satisfaction and operational efficiency.
Key Responsibilities Customer Inquiries and Support
- Respond to customer inquiries received through phone calls, emails, and other communication channels in a timely and professional manner.
- Provide accurate information regarding products, pricing, order status, delivery schedules, and company policies.
- Handle customer concerns, complaints, and service-related issues effectively, ensuring prompt resolution and maintaining positive customer relationships.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.
Sales Order Processing Assistance
- Assist in processing customer orders by verifying order details, checking product availability, and entering information into the ERP or order management system.
- Coordinate with internal teams to ensure orders are processed accurately and delivered within committed timelines.
- Develop, maintain, and update order status tracking formats to monitor order progress from receipt to final delivery.
- Support the sales team by providing updates on order status, pending requirements, and customer communications.
Documentation Management
- Prepare and process sales-related documents, including quotations, proforma invoices, sales orders, invoices, and dispatch documentation.
- Ensure all customer transaction documents are accurate, complete, and compliant with company procedures.
- Maintain organized records of all sales and customer documents for easy retrieval, audit purposes, and future reference.
- Assist in preparing reports and maintaining documentation related to customer accounts and sales activities.
Sample Invoice Preparation
- Generate sample invoices and related documents for customer presentations, product approvals, and internal business requirements.
- Ensure sample documents are professionally prepared and accurately represent pricing and product details.
Experience:
- Minimum 1–3 years of experience in customer support, sales coordination, sales order processing, or related functions.
- Experience with ERP systems, documentation management, and customer service operations will be preferred.
Additional Requirements:
- Knowledge of inventory management processes and sales order workflows.
- Understanding of E-Way Bill generation and regulatory documentation requirements.
- Ability to work collaboratively in a fast-paced business environment while maintaining a strong customer-focused approach.
Job Types: Permanent, Full-time
Pay: ₹8,213.00 - ₹27,402.00 per month
Benefits:
Work Location: In person
