About the Company
SCMConnect Pvt. Ltd. is a leading organization in the Supply Chain, Logistics and Professional Education space. We are currently setting up a dedicated Admissions & Student Acquisition Center for a leading organisation and are looking for dynamic professionals to join our growing team.
Key Responsibilities
- Manage and lead a team of approximately 25 telecallers.
- Drive daily, weekly and monthly productivity targets.
- Monitor team performance and ensure target achievement.
- Conduct floor briefings, coaching and performance reviews.
- Monitor call quality and process compliance.
- Handle escalations and support team members.
- Prepare daily and weekly performance reports.
- Coordinate with management and clients.
KPIs
- Team Productivity
- Attendance & Shrinkage Management
- Walk-in Targets
- Conversion Ratios
- Team Quality Scores
- Attrition Management
Desired Candidate Profile
- 6–8 years overall experience in outbound call center/BPO.
- Minimum 2–3 years experience as Team Leader.
- Experience managing a team of 20–25 agents.
- Strong leadership, coaching and motivational skills.
- Good knowledge of CRM and dialer systems.
- Strong reporting and analytical skills.
Preferred Industry
EdTech, Education, Telecom, Insurance, Banking, BPO
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: Remote
