We are looking for a Customer Support Executive with good technical skills to join our team. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the confidence to independently handle technical and customer-related queries.
You will be responsible for supporting parents, teachers, and internal teams, ensuring that issues are resolved quickly and that day-to-day operations run smoothly.
Key Responsibilities
- Act as the primary point of contact for parents, teachers, and internal teams.
- Handle technical support queries and resolve issues with minimal turnaround time.
- Troubleshoot basic issues related to online platforms, virtual classrooms, internet/connectivity, and other digital tools.
- Coordinate and manage parent–teacher meetings.
- Resolve customer and teacher concerns effectively and work towards zero escalations.
- Independently manage assigned tasks with minimal supervision.
- Address customer queries professionally and within defined timelines.
- Maintain clear communication and timely follow-ups with all stakeholders.
- Coordinate with relevant internal teams whenever an issue requires further assistance.
- Ensure smooth day-to-day operations during the assigned shift.
- Track and follow up on unresolved issues until closure.
Required Skills & Qualifications
- Excellent verbal and written communication skills.
- Good technical knowledge and basic troubleshooting skills.
- Comfortable working with online platforms, virtual meeting tools, web applications, and digital systems.
- Strong interpersonal and coordination skills.
- Good problem-solving and multitasking abilities.
- Ability to work independently and take ownership of responsibilities.
- Customer-focused approach with the ability to handle queries patiently and professionally.
- Prior experience in Customer Support, Technical Support, EdTech, Operations, or Coordination roles will be an advantage.
- Comfortable working in the US night shift (4:00 PM – 1:00 AM).
Preferred Candidates
- Bangalore-based candidates preferred.
- Immediate joiners preferred.
- Candidates who are comfortable with a hybrid work model.
- Candidates with strong technical troubleshooting and customer-handling skills will be given preference.
Work Model
2 Days – Work from Office
3 Days – Work from Home
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Application Question(s):
- What is your current Location?
- What is your current and expected CTC?
Work Location: Hybrid remote in Bengaluru, Karnataka 560076
