Key Responsibility: ● Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner ● Coordinate with respective stake holders for cashless claim settlement and resolution ● Explain claim decisions, deductions and provide status updates clearly to customers and agents. ● Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers. ● Receive and verify the completeness of claim documents; advise on any pending or missing documents. ● Coordinate with the inward team for claim registration and ensure proper documentation flow. ● Allocate claims to the processing team for timely action. ● Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. ● Allocate claims to the processing team for timely action. ● Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. ● Monitor and follow up on all queries using claim numbers until full resolution. ● Maintain weekly reports detailing claims, queries, and their respective TATs
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- What is your current salary?
- What is your expected CTC?
- Do you have experience in Client Management?
Education:
Work Location: In person
