Gautam Buddha Nagar, Uttar Pradesh
Job Summary
The Support Lead will own operational readiness, stabilisation, and steady-state support for the upgraded landscape. The project material explicitly calls out a managed services operating model with 24x7 operations, monitoring, support, incident/problem/change management, performance tuning and job optimisation .
Key Responsibilities
Lead hypercare and transition to managed support after go-live.
Own support processes for incident, problem, change, and service request handling.
Monitor batch/job execution, scheduler adherence, failures, SLA achievement, and trend analysis.
Coordinate RCA, proactive fixes, and service improvement actions.
Ensure run-books, operational dashboards, escalation matrices, and support documentation are complete.
Work with business stakeholders and technical teams to handle production issues and enhancement demand.
Skill Requirements
Strong production support / managed services experience in ETL or data platforms.
Experience with incident management, SLA/KPI governance, and operational reporting.
Good knowledge of job monitoring, scheduler support, and batch operations
Other Requirements
Experience supporting DataStage environments and data-platform operations.
Exposure to 24x7 support models and service transition.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
