Job Title: Customer Support Executive
Job Summary
We are looking for a motivated and customer-focused Customer Support Executive to join our team. The ideal candidate should possess excellent communication skills, be fluent in English, and have the ability to handle customer queries professionally while ensuring a high level of customer satisfaction.
Eligibility
- Bachelor's degree in BBA or MBA (Mandatory)
- Freshers and experienced candidates are welcome to apply.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving skills.
- Basic knowledge of MS Excel, MS Word, and Google Sheets.
- Positive attitude and willingness to learn.
Key Responsibilities
- Handle customer inquiries through calls, emails, and chat.
- Resolve customer concerns in a professional and timely manner.
- Maintain accurate records of customer interactions and updates.
- Coordinate with internal teams to ensure quick issue resolution.
- Follow up with customers to ensure complete satisfaction.
- Prepare and maintain daily reports and customer data.
- Provide accurate information about company products and services.
Required Skills
- Excellent communication and interpersonal skills.
- Fluent in spoken and written English.
- Good listening and customer-handling abilities.
- Strong organizational and time-management skills.
- Ability to work in a team-oriented environment.
- Basic computer proficiency.
Preferred Candidates
- BBA or MBA graduates.
- Candidates with a customer-centric approach and a professional attitude.
- Individuals eager to build a career in customer support and client relations.
Job Type: Full-time
Location: Gurgaon, Haryana
Experience: Freshers & Experienced Candidates
Join our team and become a part of a dynamic workplace where your communication skills and dedication to customer satisfaction will make a meaningful impact.
Pay: From ₹25,000.00 per month
Work Location: In person
