Join our dynamic team in the Client Relations department of our innovative advertising and digital marketing agency! We are seeking a motivated and skilled Client Service Executive to be the primary point of contact for our valued clients.
Key Responsibilities:
- Client Relationship Management: Act as the main contact for clients, understanding their business objectives and providing proactive solutions. Regularly communicate project updates and address challenges.
- Project Coordination: Collaborate with internal teams to ensure timely and quality project execution, monitoring progress and adjusting based on client feedback.
- Client Satisfaction and Retention: Conduct client meetings to review campaign performance and resolve issues promptly. Identify opportunities for upselling or cross-selling services.
- Reporting and Documentation: Prepare and present performance reports, maintaining accurate client records and communication logs.
- Market Awareness: Stay updated on digital marketing trends to provide clients with strategic insights.
Skills & Qualifications:
- Bachelor’s degree in Marketing, Advertising, Business, or a related field.
- 1+ years of experience in client servicing or account management in an advertising or digital marketing agency.
- Excellent communication, problem-solving, and multitasking skills.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Experience:
- Client services: 1 year (Required)
- total work: 1 year (Required)
Location:
- Pandikkad, Kerala (Pandikkad) (Required)
Work Location: Remote
