Solve Serious Complaints: Investigate big customer issues and work with other teams to fix them.
Follow Rules: Make sure complaints are handled legally and fairly.
Talk to Customers: Keep them updated on how their complaints are being resolved.
Improve Processes: Find patterns in complaints and suggest ways to prevent future problems.
Keep Records: Document everything for quality checks.
Report to Management: Share updates on complaints and suggest improvements.
Train & Lead: Guide junior staff on how to handle complaints better.
Handle Escalations: Be the go-to person for the toughest customer issues.
