JOB DESCRIPTION – WARRANTY MANAGER
Department: Service | Reporting To: GM – Service / Service Head
Job Purpose
To manage the complete warranty process and ensure 100% eligible warranty recovery with minimum rejection, proper documentation and OEM compliance.
Key Responsibilities
- Warranty Claim Management
- Verify warranty eligibility and process claims as per Ashok Leyland guidelines.
- Ensure correct RO, complaint, diagnosis, cause & correction and claim coding.
- Submit claims within prescribed TAT and follow up until settlement.
- Documentation & Compliance
- Ensure 100% availability of required documents, photos, approvals and technical details.
- Maintain warranty records and ensure complete audit readiness.
- Failed Parts Management
- Tag, store and maintain all warranty-replaced/failed parts.
- Ensure parts are available for OEM inspection and disposed/returned only as per OEM norms.
- Rejection & Recovery Control
- Monitor rejected, short-paid and pending claims.
- Analyse rejection reasons and take corrective action.
- Ensure no eligible warranty revenue is lost due to process/documentation errors.
- OEM Coordination
- Coordinate with Ashok Leyland Warranty/Technical teams for approvals, clarifications, inspections and claim resolution.
- MIS & TAT Monitoring
- Maintain daily/monthly warranty MIS covering claims submitted, approved, pending, rejected, ageing and recovery.
- Ensure zero avoidable delay beyond OEM TAT.
- Workshop Coordination
- Coordinate with Service Advisors, Technicians and Parts Department for proper diagnosis, documentation and warranty parts replacement.
Key KPIs
- Warranty Claim Submission TAT
- Warranty Rejection %
- Claim Recovery %
- Pending Claim Ageing
- Failed Parts Compliance
- Documentation Accuracy
- OEM Audit Compliance
- Warranty Revenue Leakage
Required Profile
- Diploma/Degree in Automobile/Mechanical preferred.
- 3–7 years' experience in CV dealership warranty operations preferred.
- Ashok Leyland warranty/NDMS experience will be an advantage.
- Good technical, documentation, Excel/MIS and communication skills.
Core Accountability:
“Right Claim + Right Documentation + Right TAT + Maximum Recovery + Minimum Rejection.”
Only Experienced & interested candidates can call or whats app their resume @9109128077
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Education:
Experience:
- Warranty claims handeling: 2 years (Required)
Work Location: In person
