Responsibilities: Primary Internal Interactions
- Process Transitions . Extensive interaction with business users, senior management and IT personnel of EXL
- Transitions Reviews . Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
- Solution and implementation design . BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
- Building Capability in Transitions Function . Other members of Corporate Transitions Team, Operating Leads, Quality and PE team
- Training and Development . Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions
The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, address any questions they may have, and set up new implementations
Qualifications: Education Requirements
- Graduation in any stream (essential)
- Post-graduation, business management (preferred)
PMP, PRINCE2 certification (preferred)
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Work Experience Requirements
- 12+ years of experience, most of which should be in BPO environment
- 8+ years of the BPO experience should be in Transitions
- 5+ years of core Project Management/ Solutioning experience.
- Should have Program Management experience of a small to medium size engagements
Annexture:- Requirement for Healthcare Vertical
