Key Responsibilities
- Customer Intake & Communication: Greeting clients, listening to vehicle issues, and explaining repair processes or technical jargon in simple terms.
- Service Scheduling & Documentation: Creating detailed job cards, documenting vehicle conditions (including damage), and scheduling appointments.
- Technical Coordination: Translating customer needs into work orders for technicians and monitoring progress to ensure timely completion.
- Estimates & Billing: Preparing repair estimates, discussing costs with customers, managing warranty claims, and handling invoicing.
- Sales & Service Promotion: Upselling necessary maintenance services and building customer loyalty.
Required Skills and Qualifications
- Technical Knowledge: Understanding of automotive systems to effectively converse with technicians and customers.
- Customer Service Excellence: Strong interpersonal skills to handle complaints professionally and provide a positive experience.
- Communication & Sales Skills: Ability to explain complex repairs and upsell services.
- Organizational Skills: Proficiency in managing multiple vehicles, technicians, and parts orders simultaneously.
- Numerical Proficiency: Basic math skills for calculating estimates, labor hours, and invoicing.
Pay: ₹8,000.00 - ₹10,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
