A Customer Relations Executive (CRE) in the service department of a two-wheeler automobile dealership plays a key role in managing customer experience before, during, and after vehicle servicing. Here’s a clear and practical job description:
Key Responsibilities
1. Customer Handling & Front Desk Management
- Greet customers visiting the service center.
- Understand and record customer complaints/issues with the vehicle.
- Open job cards and ensure accurate documentation.
2. Service Coordination
- Coordinate between customers and service technicians.
- Provide clear timelines for service/repairs.
- Follow up on service progress and keep customers updated.
3. Customer Communication
- Explain service details, charges, and work performed.
- Handle customer queries, complaints, and escalations politely.
- Ensure transparency in billing and approvals.
4. Follow-up & Feedback
- Conduct post-service follow-ups via calls/messages.
- Collect customer feedback and report satisfaction levels.
- Work to improve customer retention and loyalty.
5. Complaint Resolution
- Address customer concerns quickly and effectively.
- Escalate complex issues to higher management when needed.
6. CRM & Documentation
- Maintain customer records in CRM systems.
- Track service history and ensure data accuracy.
- Generate reports on customer feedback and service quality
Qualifications
- Minimum: Diploma / Bachelor’s degree (any field, preferably automotive or business)
- freshers can also apply
Pay: ₹9,000.00 - ₹10,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
