Ensures that minimum brand standards have been implemented.
- Embraces all Touch points of Hyatt.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Maintains par stocks of all equipment and guest supplies as required.
- Fully conversant with all aspects of the Micros System.
- Computes bill and accepts payment
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
