Job Title: Senior Operations Executive – Hajj & Umrah
[Jasola, New Delhi]
Employment Type: Full Time
About the Role
We are seeking a proactive and customer-focused Senior Operations Executive to join our Hajj & Umrah team. This role is responsible for managing all post-sales operations, ensuring every pilgrim receives a seamless and well-coordinated travel experience from booking confirmation until their safe return.
The ideal candidate should have excellent organizational skills, strong communication abilities, and experience in Hajj & Umrah travel operations.
Key Responsibilities
- Manage all post-sales operations for Hajj & Umrah bookings.
- Coordinate with customers after the sales process to ensure all travel requirements are completed.
- Follow up on outstanding payments and ensure timely collection before departure.
- Process and monitor visa applications and travel documentation.
- Verify flight schedules, hotel confirmations, transportation arrangements, and all travel bookings.
- Prepare and review complete travel itineraries for customers.
- Coordinate airport transfers and ground transportation schedules.
- Ensure all operational arrangements are in place before customer departure.
- Maintain regular communication with pilgrims before and during their journey.
- Provide prompt support and resolve any travel-related issues during the Hajj or Umrah trip.
- Coordinate with airlines, hotels, transport providers, and local partners to ensure smooth operations.
- Build strong, long-term relationships with customers by delivering exceptional service.
- Monitor daily travel operations and proactively address any changes or emergencies.
- Maintain accurate customer records and operational documentation.
- Work closely with the Sales and Operations teams to ensure a seamless customer experience.
- Ensure company service standards and operational procedures are consistently maintained.
Requirements
- Bachelor's degree or equivalent qualification.
- 1–3 years of experience in Hajj & Umrah operations or the travel and tourism industry.
- Strong knowledge of Hajj & Umrah operational processes, visa procedures, flight coordination, and travel documentation.
- Excellent communication and customer service skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work under pressure and manage multiple bookings simultaneously.
- Good organizational and time management skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Fluency in English is required; Arabic, Hindi, or Urdu is an advantage.
What We Offer
- Competitive salary
- Career growth opportunities
- Supportive and professional work environment
- Opportunity to serve pilgrims and contribute to meaningful travel experiences
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
