JOB DESCRIPTION
Job Requirements Job Title: Client AdvisorLocation: Delhi NCRCompany: Zoya by TataAbout Zoya by TataZoya, a luxury jewelry brand by Tata, is known for its exquisite craftsmanship and timeless elegance. We provide a refined, exclusive experience to our customers and believe in building long-term relationships through impeccable service and attention to detail.Role Overview: As a Customer Relationship Manager at Zoya, your primary responsibility will be managing the store front-end operations and providing an exceptional in-store experience to our customers. This is a customer-facing role where you will interact directly with clients, ensure smooth operations at the store level, and uphold the luxury standards of Zoya through excellent service, relationship-building, and operational excellence.Key Responsibilities: Customer Service Excellence: Be the first point of contact for customers entering the store. Provide personalized service, understand customer needs, and offer tailored jewelry recommendations. Ensure every customer has a memorable and luxurious shopping experience.Relationship Building: Build and nurture long-term relationships with clients, ensuring they feel valued and appreciated. Regularly engage with customers to understand their preferences and encourage repeat visits.Sales Support: Drive sales by promoting the brand’s jewelry collections, upselling, and meeting store sales targets.Store Operations: Oversee day-to-day store operations including managing customer check-ins, maintaining store aesthetics, ensuring a welcoming environment, and operating the cash register when necessary.Product Knowledge: Stay well-informed on the latest jewelry collections, trends, and offerings to provide expert guidance and support to customers.Feedback Management: Collect and report customer feedback to improve the store experience and product offerings.Conflict Resolution: Address any customer concerns or complaints promptly, ensuring a positive resolution and reinforcing customer satisfaction.Key Skills and Qualifications: Experience: Minimum 3 years of experience in customer-facing roles, preferably in luxury retail or jewelry, with a focus on store front-end management.Customer Focus: Passion for providing excellent customer service and building lasting relationships.Strong Communication Skills: Ability to communicate clearly, confidently, and effectively with customers and team members.Sales Ability: Proven track record in achieving sales targets and promoting luxury products.Attention to Detail: Strong organizational skills and an eye for detail to maintain store presentation and ensure customer satisfaction.Team-Oriented: Ability to work collaboratively within a team to create a seamless store environment.Education: A degree or equivalent qualification is preferred, but not mandatory.Why Join Zoya by Tata?Exclusive Brand: Become part of a prestigious luxury jewelry brand that embodies elegance and quality.Career Growth: Opportunities for professional development in a growing company.Supportive Team: Work in a collaborative environment with a team that values customer satisfaction.Competitive Compensation: Attractive salary and benefits package.
