Job Profile: Process Associate – PractoMind
Location: Bhubaneswar, Odisha
Employment Type: Full-Time (Hybrid)
Department:Operations
Reporting To:Operations Manager / Process Associate
Company Description:
PractoMind, founded in 2016, is a multi-vertical technology and services company focused on delivering scalable, client-centric solutions. The company offers a broad range of fintech services (including FI as a Service, rural banking, and insurance) and IT services (such as web development, CRM Solutions, and SaaS products) tailored for startups, entrepreneurs, and growing businesses. PractoMind also operates brands across marketing, digital content creation, product reselling, consulting, entertainment, hospitality, and wholesaling to drive digital transformation and business growth. The organization is committed to social impact through PractoMind Foundation, which leads CSR initiatives in education, healthcare, and the environment. PractoMind has received multiple recognitions, including “India’s 10 Most Trusted IT Service Providers To Watchout In 2024,” reflecting its strong reputation and client trust.
Role Overview
Process Associate to support and manage day-to-day backend operations across our digital platforms and business processes. The role involves ensuring smooth portal administration, maintaining operational records, making data entries, handling support requests, coordinating with internal teams, and assisting in the efficient functioning of various business operations.The ideal candidate should possess strong organizational skills, attention to detail, and the ability to work collaboratively with multiple stakeholders to ensure seamless operational delivery.
Key ResponsibilitiesPortal Administration & Operations
- Manage and maintain backend portal operations.
- Create, update, and verify records, transactions, and system entries.
- Ensure data accuracy and completeness across operational systems.
- Monitor portal functionality and escalate technical issues when required.
Support & Issue Management
- Handle customer, partner, and internal support tickets.
- Track, document, and follow up on open issues until resolution.
- Coordinate with technical and operational teams to resolve queries efficiently.
- Maintain proper records of support requests and resolutions.
Process Execution
- Execute assigned operational processes as per defined guidelines.
- Perform regular audits and validations of data and transactions.
- Assist in process improvements and operational efficiency initiatives.
- Ensure compliance with company policies and operational procedures.
Cross-Functional Coordination
- Collaborate with Sales, Product, Technology, Finance, and Operations teams.
- Facilitate communication between departments for issue resolution and process execution.
- Support project implementation and operational rollouts.
Monitoring & Reporting
- Monitor portal health, operational workflows, and system performance.
- Identify operational bottlenecks and escalate concerns proactively.
- Prepare routine operational reports and status updates for management.
Experience & Skill Requirements
- 0–3 years of experience in Operations, Backend Processing, Customer Support, Administration, or related roles.
- Fresh graduates with strong organizational and computer skills may also apply.
- Familiarity with CRM tools.
- Ability to handle pressure and daily KPI-driven workflow.
Recommended Total CTC Range:
₹1,50,000 – ₹2,50,000 per annum (based on experience, current CTC)
Fixed Component: 70% of the CTC
Includes:
- Basic Salary
- HRA
- Management Allowance
- Communications (Mobile/Internet)
- Medical & Insurance Benefits
- PF & Statutory Components (if applicable)
Variable Component: 20% of the CTC (potential to earn more as per achievement)
What We Offer?
- A high-energy startup culture built for performance and innovation
- Competitive CTC with attractive variable incentives
- Opportunity to work in a growing market with full autonomy
- Learning and Fast-track growth
- Strong support from central operations, marketing, and leadership
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
