Job Description – Service AdvisorLocation: Baddi / NalagarhDepartment:
ServiceReporting To: Service Manager / Workshop Manager
Position Summary
The Service Advisor is responsible for providing an excellent service experience to customers by accurately understanding their concerns, preparing job cards, coordinating repairs with technicians, ensuring timely delivery of vehicles, and achieving customer satisfaction targets. The Service Advisor acts as the primary point of contact between customers and the workshop team.
Key ResponsibilitiesCustomer Handling & Service Reception
- Greet customers professionally and understand vehicle concerns.
- Conduct vehicle walk-around inspection and record observations.
- Explain service requirements, repair recommendations, and estimated costs.
- Prepare job cards with complete and accurate information.
- Obtain customer approval for repairs and additional jobs.
Workshop Coordination
- Coordinate with technicians for diagnosis and repair progress.
- Ensure timely allocation of jobs and monitor repair status.
- Follow up on pending jobs, spare parts availability, and vehicle readiness.
- Escalate critical cases to the Service Manager when required.
Customer Communication
- Keep customers updated regarding repair progress and delivery commitments.
- Explain completed repairs, replaced parts, and service charges during delivery.
- Handle customer complaints and resolve issues promptly.
- Conduct post-service follow-up calls to ensure customer satisfaction.
Revenue Generation
- Promote Value Added Services (VAS), AMC packages, Genuine Spare Parts, Lubricants, Accessories, and Extended Warranty.
- Identify and recommend additional repair opportunities based on vehicle condition.
- Achieve monthly labour revenue and VAS targets.
Documentation & Systems
- Ensure accurate job card preparation and closure.
- Maintain records of customer approvals and service history.
- Update DMS (Dealer Management System) regularly.
- Ensure warranty jobs are documented as per Bajaj standards.
Customer Satisfaction
- Achieve CSI and NPS targets assigned by the dealership and Bajaj Auto.
- Minimize repeat repairs and customer complaints.
- Ensure first-time-right service delivery.
Key Performance Indicators (KPIs)
- Monthly Labour Revenue Achievement
- Value Added Service Sales
- CSI / Customer Satisfaction Score
- Repeat Repair Percentage
- Workshop Throughput
- Service Retention
- Customer Follow-up Compliance
- Job Card Accuracy
- Vehicle Delivery TAT (Turn Around Time)
Qualification
- Diploma / ITI in Automobile Engineering or Mechanical Engineering preferred.
- Graduate candidates with automotive experience may also apply.
Experience
- 2–5 years experience as Service Advisor / Service Executive in a two-wheeler dealership.
- Experience with Bajaj, KTM, Triumph, Hero, TVS, Honda, Royal Enfield or similar automotive brands preferred.
- Freshers Can also Apply
Required Skills
- Strong customer handling and communication skills.
- Good technical understanding of motorcycles and scooter systems.
- Knowledge of workshop processes and service operations.
- Ability to explain technical issues in simple language.
- Computer proficiency and DMS knowledge.
- Problem-solving and complaint handling skills.
- Team coordination and multitasking ability.
Salary & Benefits
- Fixed Salary + Incentives based on Labour Revenue, VAS Sales and CSI Performance.
Career Growth Path
Service Advisor → Service Manager → Branch Head
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
