Telesales Executive
Company: Well Educated
Job Type: Full-time
Department: Sales & Business Development
Location: Pune
Experience: 0–3 Years
About the Role
Well Educated is looking for an enthusiastic and target-oriented Telesales Executive to join our sales team.
The Telesales Executive will be responsible for contacting prospective clients, understanding their matrimonial requirements, explaining our membership plans and services, handling queries, following up with leads, and converting enquiries into successful memberships.
This is a customer-focused sales role that requires excellent communication, confidence, patience, and strong follow-up skills.
Key Responsibilities
- Make outbound calls to prospective clients and leads.
- Respond to incoming enquiries and provide accurate information about our services.
- Understand clients' matrimonial requirements and expectations.
- Explain membership plans, packages, pricing, and benefits clearly.
- Follow up regularly with interested and potential clients.
- Convert qualified leads into paid memberships.
- Handle customer questions, objections, and concerns professionally.
- Maintain a positive and professional relationship with clients.
- Maintain accurate records of calls, leads, follow-ups, and conversions.
- Update customer information and lead status in the CRM/database.
- Achieve assigned daily, weekly, and monthly sales targets.
- Coordinate with the matchmaking and operations team when required.
- Collect and share relevant client feedback with the reporting manager.
- Follow company guidelines regarding client communication and confidentiality.
Daily Activities
- Make and receive client calls.
- Follow up on existing leads.
- Contact new enquiries.
- Explain services and membership plans.
- Schedule client consultations or appointments.
- Update CRM/lead records.
- Follow up on pending decisions and payments.
- Achieve daily calling and conversion targets.
- Submit daily sales and activity reports.
Requirements
- Minimum 12th pass; graduate preferred.
- 0–3 years of experience in telesales, telecalling, customer service, sales, or relationship management.
- Freshers with excellent communication skills are welcome to apply.
- Excellent verbal communication skills.
- Confident and comfortable speaking with customers over the phone.
- Strong convincing and negotiation skills.
- Good listening and interpersonal skills.
- Target-oriented and self-motivated.
- Basic computer knowledge.
- Familiarity with CRM, WhatsApp, and email is an advantage.
- Ability to handle customer objections politely and professionally.
Preferred Skills
Telesales | Telecalling | Inside Sales | Lead Generation | Lead Conversion | Customer Service | Client Relationship Management | Follow-up | Negotiation | Communication Skills | Sales | CRM | Objection Handling
Key Performance Indicators (KPIs)
- Daily outbound calls
- Qualified leads generated
- Follow-up completion rate
- Lead-to-membership conversion
- Monthly sales/revenue achievement
- Number of new memberships
- Customer satisfaction
- Call quality and professionalism
- CRM/data accuracy
- Payment and follow-up conversion
What We Offer
- Competitive salary with attractive sales incentives.
- Performance-based rewards.
- Training and sales guidance.
- Supportive and professional work environment.
- Career growth opportunities.
- Opportunity to develop sales and client relationship skills.
Ideal Candidate
The ideal candidate should be confident, energetic, persuasive, polite, and customer-focused. They should enjoy speaking with people, be comfortable working with targets, and have the ability to convert enquiries into meaningful business relationships.
How to Apply
Interested candidates can apply through LinkedIn or send their updated CV to:
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
