Professional Services Engineer
Experience: 0–2 Years
Role Summary
We are seeking a Professional Services Engineer responsible for implementing, onboarding, and enabling customers on the Saner Platform, including CVEM, CNAPP, and CWPP solutions. The role involves working closely with customers, Solution Architects, Product Engineering, Customer Success, and Support teams to deliver successful deployments, integrations, training, and adoption across diverse enterprise environments.
The ideal candidate should possess strong technical fundamentals across operating systems, networking, cloud platforms, endpoint management, and cybersecurity concepts, along with excellent customer-facing and troubleshooting skills.
Key Responsibilities
Customer Onboarding & Implementation
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Execute end-to-end deployment and onboarding of Saner solutions across customer environments.
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Perform installation, configuration, validation, and optimization of Saner agents, servers, repositories, middleware, and integrations.
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Conduct infrastructure readiness assessments and gather deployment prerequisites.
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Develop implementation plans, deployment checklists, and rollout strategies aligned with customer requirements.
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Configure vulnerability management, patch management, compliance management, asset discovery, and remediation workflows.
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Validate deployment success through health checks, scan coverage verification, policy validation, and operational readiness assessments.
Architecture & Integration
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Collaborate with Solution Architects to design deployment architectures for on-premises, cloud, and hybrid environments.
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Integrate Saner with enterprise tools such as ServiceNow, Active Directory, Azure AD, SIEM platforms, CMDBs, and ITSM solutions.
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Support SSO implementation using SAML and OAuth integrations with Identity Providers such as Azure AD and Okta.
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Assist customers in configuring network, proxy, firewall, repository, and security settings required for successful deployments.
Technical Consulting & Enablement
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Advise customers on industry best practices for vulnerability management, patching, compliance monitoring, and remediation workflows.
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Conduct hands-on workshops, knowledge transfer sessions, and administrator training.
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Enable customers to effectively utilize dashboards, reporting capabilities, automation workflows, and operational processes.
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Assist customers in defining implementation success criteria and adoption strategies.
Troubleshooting & Automation
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Troubleshoot deployment, integration, communication, and performance issues across Windows, Linux, macOS, and cloud environments.
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Work closely with Engineering teams to investigate and resolve complex technical challenges.
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Develop scripts, automation utilities, deployment accelerators, and implementation tools using PowerShell, Bash, or Python.
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Participate in root cause analysis (RCA) activities and contribute to continuous improvement initiatives.
Project Delivery & Collaboration
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Manage implementation milestones, deliverables, and deployment timelines.
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Review and analyze customer requirements, technical discovery findings, and POC outcomes provided by the Sales and Pre-Sales teams to plan and execute successful implementations.
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Partner with Product Management and Engineering teams to communicate customer feedback and enhancement requests.
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Create and maintain implementation documentation, runbooks, knowledge base articles, and deployment templates.
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Support post-implementation stabilization activities and facilitate smooth transition to Support team.
Required Skills
Technical Skills
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Understanding of Vulnerability Management, Patch Management, Endpoint Security, Compliance Management, and Asset Discovery concepts.
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Knowledge of Windows Server, Windows Desktop, Linux (RHEL, CentOS, Rocky Linux, Ubuntu, SUSE), and macOS environments.
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Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Routing, Firewalls, VPNs, Proxies, SSL/TLS, and Load Balancers.
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Familiarity with Active Directory, LDAP, Azure AD, and Identity Management concepts.
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Exposure to public cloud platforms including AWS, Azure, and GCP.
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Understanding of REST APIs, web services, and integration concepts.
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Knowledge of WSUS, SCCM, Intune, and endpoint management technologies.
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Exposure to scripting and automation using PowerShell, Bash, or Python.
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Understanding of cybersecurity concepts including CVE, CVSS, CCE, CIS Benchmarks, and security best practices.
Preferred Skills
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Exposure to vulnerability scanners, endpoint management tools, or security platforms.
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Basic understanding of ITSM platforms such as ServiceNow and Freshworks, and their integration concepts.
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Familiarity with container and cloud security concepts.
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Basic SQL and database troubleshooting knowledge.
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Understanding of Linux package management and Windows servicing architecture.
Soft Skills
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Excellent written and verbal communication skills.
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Strong customer-facing and stakeholder management skills.
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Analytical problem-solving and troubleshooting mindset.
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Ability to manage multiple customer engagements simultaneously.
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Strong documentation, presentation, and training skills.
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Team player with the ability to collaborate across Product, Engineering, Sales, Customer Success, and Support teams.
Educational Qualifications
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B.E./B.Tech (Computer Science, Information Technology, Electronics, or related field)
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MCA / MSc (Computer Science or Information Technology)
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Equivalent technical degree with relevant skills and experience
