We are looking for a proactive and detail-oriented IT Support Engineer to join our IT team in Pune. This individual will be responsible for ensuring smooth day-to-day operations of our IT infrastructure, supporting employees with hardware and software issues, and playing a key role in maintaining system reliability and security. The ideal candidate should have hands-on experience with both Windows and MacOS systems and a customer-first approach.
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Provide first-line technical support for hardware, software, and networking issues across the organization.
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Troubleshoot and resolve Windows and MacBook issues via email, phone, or in person.
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Resolve LAN, WAN, VPN, and Wi-Fi connectivity issues effectively.
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Coordinate with third-party vendors for escalated hardware/software issues and support.
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Install, configure, and maintain laptops, desktops, printers, mobile devices, and network devices (e.g., WiFi Access Points).
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Manage the asset inventory register and rental assets.
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Assist in the procurement of IT equipment and peripherals through the internal approval process.
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Verify vendor invoices and submit them to the accounts team for processing.
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Support onboarding and offboarding activities by provisioning/de-provisioning hardware and access (e.g., system login credentials, email accounts).
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Dispatch and handover welcome kits and required IT assets to new joiners.
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Manage and administer Google Workspace and Slack admin portals.
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Monitor system performance to ensure optimal availability and uptime.
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Manage and maintain physical security infrastructure including door access systems and CCTV cameras.
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Collaborate with the Security team to manage tools like ManageEngine and CrowdStrike.
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Work with the Security Engineer to support ISO and SOC2 compliance efforts.
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Maintain courier records and support related documentation.
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Coordinate maintenance activities for office printers with vendors.
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Bachelor's degree in Computer Science, IT, or a related field preferred.
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Relevant certifications (CompTIA A+, Network+, Google Workspace Admin, etc.) are a plus.
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5+ years of experience in IT support or desktop support roles.
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Strong hands-on experience with Windows and MacOS systems.
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Exposure to managing SaaS platforms like Google Workspace, Slack, and endpoint security tools.
