Job description:
Role Overview
The Customer Relationship Executive (CRE) is responsible for managing client communication, maintaining strong relationships with students/customers, and ensuring smooth coordination between internal departments and clients to enhance overall customer satisfaction.
Key Responsibilities
-
Handle inbound and outbound calls, WhatsApp, and email communications professionally.
-
Respond to customer/student inquiries and provide accurate information about courses, services, or processes.
-
Maintain and update customer data in spreadsheets or CRM systems.
-
Follow up with leads, enquiries, and existing customers regularly.
-
Support admission/sales team in conversion follow-ups.
-
Address customer concerns and ensure timely resolution.
-
Coordinate with academic, operations, and sales teams for smooth service delivery.
-
Maintain daily call reports and follow-up records.
-
Ensure high standards of customer satisfaction and relationship management.
Required Skills
-
Good communication and interpersonal skills.
-
Professional telephone and WhatsApp etiquette.
-
Basic knowledge of MS Excel / Google Sheets.
-
Ability to handle multiple customer interactions efficiently.
-
Strong follow-up and coordination skills.
Qualification
-
Any Degree (Mandatory).
-
Freshers or candidates with relevant experience can apply.
Preferred Requirements
-
Experience in customer handling, tele calling, or student coordination is an added advantage.
-
Ability to work in a target-driven environment.
-
Job Type: Full-time
Work Location: In person
